Q&A

よくあるご質問

We have compiled a list of frequently asked questions.

About access

Where is the nearest station?

Ginza Line “Asakusa” station 10 minutes walk

Tobu Line “Asakusa” station 10 minutes walk

Toei Asakusa Line “Asakusa” station 12 minutes walk

About your luggage

Can I send my luggage to the hotel?

We can store suitcases, cardboard boxes, etc. sent by courier service. Please note that we cannot provide compensation, so please be careful not to bring valuables or fragile items. Please send a designated flight that arrives on the day of your stay.

Can you store my luggage?

There is a baggage space next to the front desk of our hotel where you can put your suitcases etc. In principle, reservations are accepted after 12:00 on the day of your stay. Please note that we cannot compensate for theft, etc.

​About check-in/check-out

Can I have a late check-in?

After 23:00, the automatic doors will be locked. Please call us and our front desk staff will assist you. ​

Can I have a late check-out?

We accept requests for a fee. Please contact the hotel for details as we may not be able to accommodate you depending on room availability.

About the guest rooms

What amenities do you have?

We provide hand towels, bath towels, toothbrushes, shampoo, conditioner, body soap, and facial soap. *T-shaped razors are available for a fee.

What equipment do you have available to rent?

We provide irons, hair irons, hair irons, mobile chargers, and room wear (poncho type). If you wish to do so, please contact the front staff.

Can I smoke?

All rooms are non-smoking. There is a smoking area on the 9th floor, so please use that area.

About the facility

Is there a coin laundry?

It is located on the 9th floor of the building. The usage fee is 300 yen for the washing machine (automatically dispenses detergent) and 100 yen for the dryer.

Is there a microwave?

Located in the 1F free space. We also have a coffee machine and water heater, so please feel free to use them.

Is there a parking lot?

Our hotel does not have an affiliated parking lot. We apologize for the inconvenience, but please use a nearby parking lot.

What services can I use with the projector?

Our hotel has installed Popinaladdin. You can use VOD (YouTube, Netflix, Hulu, Amazonprime, AbemaTV, etc.) by logging in with your account. This is a projector with integrated lighting, so there is no need to bring an HDMI cable.